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General Manager - New Trilogy Community in Indio, CA
We are no longer accepting applications for this position
Posted Start On Type Department Location
11/19/12 N/A Full Time Administration CA - Indio

 Position Overview

 Directly manage and lead an experience-oriented community by executing annual business plans that achieves/exceeds the goals established by senior leadership. To provide an active growth platform that prepares an individual for the role of Area Leader by immersing the individual into community management with immediate mentorship from and direct reporting to an experienced and successful division executive.


Reporting Relationships


The General Manager reports to the Area President for the respective geography or the EVP where no Area President exists. The Direct Reports to the General Manager are the Sales Manager, Operations/Production Manager, Project Manager (community development), and Customer Service Lead/Manager.  Not all communities have all of the aforementioned roles depending on volume, life stage, etc.


 Key Objective #1

Achieve and exceed profitability goals

• Maximize revenue

  • Obtain Sales, Starts and Closings per pre-determined stretch goals
  • Reduce incentives
  • Attain higher home site premiums
  • Charge premium base prices
  • Maximize option revenue

• Reduce costs

  • Conduct Monthly Budget Variance Meetings with Operations, Sales &
  • Marketing, HOA, Land Development, and Resort/Golf Operations partners
  • Shea Schedule Build (Even-flow) to increase efficiencies
  • Partner with corporate Purchasing to negotiate lower prices from TradePartners
  • Eliminate late changes thus improving efficiencies
  • Streamline processes to eliminate wasted or duplicate efforts

Key Objective #2

Achieve and exceed customer satisfaction goals

• Monitor satisfaction surveys and immediately address opportunities

• Ensure that the existing customer experience processes are executed consistently

• Deliver 100% complete homes at closing and work towards “0” item New Home Orientation

• Work with resort and golf partners to ensure community is delivering the appropriate Shea  lifestyle experience

Key Objective #3

Deliver exceptional experiences to internal customers

• Create Growth Strategies for direct reports

• Conduct Quarterly IDP and IPA evaluations with direct reports

• Conduct Weekly One-on-One Meetings with direct reports

• Eliminate or alleviate challenges of direct reports immediately

 Key Objective #4

Training and Development:

• Weekly meetings with the Area President to:

  • Monitor the profit center key measurements
  • Mentor on potential challenges and future strategies
  • Provide sounding board for new ideas or strategies

• Facilitate Monthly Business Meeting to Area President:

  • Facilitate presentation of financial performance
  • Facilitate presentation of sales, starts and closing performance
  • Facilitate presentation production performance

• Participate in new acquisition efforts in GM’s local area:

  • Assist with due diligence and feasibility where appropriate
  • Participate in product development
  • Participate in community and amenity design
  • Participate in complete rollout of the new community

 Education and Experience

Bachelor’s degree or equivalent required; Master’s degree preferred; 10+ years

related experience and/or training in the industry; or equivalent combination of education and



To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

 Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond

effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles

using original or innovative techniques or style. Ability to make effective and persuasive

speeches and presentations on controversial or complex topics to top management, public

groups, and/or boards of directors.

 Mathematical Skills

Ability to apply advanced mathematical concepts is required.

 Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to

interpret an extensive variety of technical instructions in mathematical or diagram form and

deal with several abstract and concrete variables.

 Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

 Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. The noise level in the work environment is usually moderate.