1.0 Conduct the Home Delivery/Orientation Walk with homeowner and address any outstanding questions, review the customer service program and what to expect. Explain home maintenance requirements, and review emergency/non-emergency procedures.
2.0 Discuss outstanding Home Delivery items with the Construction Supervision Team. Coordinate for all follow-up repairs and be in constant, clear communication with the homeowner.
3.0 Work with the Customer Service Center to schedule 1-5-11 appointments. Clearly set expectations for the next appointment during each interaction with homeowner.
4.0 Repair small items as appropriate.
5.0 Schedule, complete and document resolution to any customer service/warranty request in a timely manner.
6.0 Monitor/manage all repairs through completion and homeowner acceptance. Ensure a high quality of service through quality.
7.0 Perform all warranty service inspections in accordance with Title 7 guidelines.
8.0 Promptly respond to emergency service requests that are received during or after business hours when assigned.
9.0 Cooperate with the Customer Service Manager’s training and coaching recommendations
10.0 Complete weekly reports as required
11.0 Other duties/projects as assigned.