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Customer Information Specialist - Scottsdale, AZ
We are no longer accepting applications for this position
Posted Start On Type Department Location
01/03/13 N/A Full Time Sales AZ - Scottsdale
Summary

As a Customer Information Specialist, you will join our Customer Information Center team which is the inside sales team for all Shea Homes community. Often the first point of contact for potential customers, the Customer Information Center is responsible for selling Shea Homes and its communities via phone, email, mail, live chat and social media platforms such as Facebook and Twitter. General responsibilities include response to telephone, email, live chat and social media inquiries in a centrally located information center; building a relationship with prospective customers via email and phone follow up; converting leads to community visits by setting appointments; promotion and marketing activities; literature fulfillment; and compilation of lists and reports. The Customer Information Specialist is responsible for developing customer relationships through ongoing communication that is consistent with Shea Homes’ standards, ensuring that customer’s expectations are met or exceeded.  The Customer Information Center is open Monday through Friday, 7:00am-6:00pm and Saturday and Sunday, 8:00am-5:00pm. This position is a full-time position (40 hours per week) and you must be both able and willing to work weekend days on a rotating schedule.

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